Processing Time

At Whimink, we carefully handle every order to ensure quality.

• Print-on-Demand Items (mugs, apparel, gifts): 2–5 business days

• Leather Goods & Handcrafted Products: 3–7 business days

• Custom/Personalized Orders: 5–10 business days

Processing time does not include weekends or holidays.

Shipping Times

We currently ship to the USA, Canada, UK, and Australia.

Estimated delivery times:

• USA: 4–9 business days

• Canada: 3–7 business days

• UK & Australia: 7–14 business days

• International Orders: 10–20 business days

Delivery times may vary due to customs, seasonal delays, or courier issues.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight/type of items ordered.
We also offer free shipping promotions during seasonal campaigns.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.

Wrong Address Disclaimer

Customers are responsible for providing the correct shipping address at checkout.
If a package is returned due to an incorrect address, you may be charged reshipping fees.

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↩️ Return & Exchange Policy

Your satisfaction matters to us! If something isn’t right, we’re here to help.

Eligible Returns

We accept returns for the following:

• Wrong item received

• Damaged or defective product

• Item not as described

To start a return, contact us at support@whimink.com within 7 days of delivery.
Items must be unused and in their original condition.

Non-Returnable Items

Because many of our products are custom-made or print-on-demand, we cannot accept returns for:

• Personalized items

• Custom leather goods

• Print-on-demand items (unless defective)

• Sale or clearance items

Exchanges

If your item arrives damaged or defective, we will gladly replace it at no additional cost.
Please provide photos so we can process the replacement quickly.

Refunds

Refunds are issued to the original payment method once the returned item is received and inspected.
Please allow 3–7 business days for processing.

Lost or Stolen Packages

Whimink is not responsible for packages lost or stolen after delivery.
If this occurs, please contact the courier directly.